Avoqs – Privacy Policy

Effective Date: 09/09/2025

At Avoqs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy (“Policy”) explains how Avoqs (“Company”, “we”, “our”, or “us”) collects, uses, stores, and safeguards information when Customers (“you”, “your”) access the website https://www.avoqs.com (“Website”) or use our services. By using the Website or purchasing our products, you consent to the practices outlined in this Policy.

1. Information We Collect

1.1 Personal Information: Includes your name, email address, phone number, billing and shipping addresses, and payment details provided during account creation or checkout.

1.2 Non-Personal Information: Includes browser type, IP address, device identifiers, cookies, and browsing patterns collected automatically when you interact with the Website.

1.3 Optional Information: Data provided voluntarily, such as survey responses, reviews, and preferences saved in your customer profile.

2. Use of Information

2.1 To process and fulfill your orders, manage payments, and deliver products.

2.2 To communicate with you regarding order updates, promotions, newsletters, or account activity.

2.3 To improve Website functionality, personalize your shopping experience, and analyze user behavior.

2.4 To comply with legal obligations and protect against fraudulent or unauthorized transactions.

3. Sharing of Information

3.1 We do not sell or rent your personal information to third parties.

3.2 We may share information with trusted service providers (e.g., payment processors, logistics partners, IT support) solely for order fulfillment and service delivery.

3.3 Information may be disclosed if required by law, regulation, or court order.

4. Cookies and Tracking Technologies

4.1 The Website uses cookies to enhance functionality, remember preferences, and analyze traffic.

4.2 Customers may disable cookies in browser settings, but this may limit access to certain Website features.

5. Data Security

5.1 We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure.

5.2 While we take precautions, no online platform can guarantee absolute security, and Customers accept inherent risks of online transactions.

6. Data Retention

6.1 Personal information is retained as long as necessary to fulfill transactions, comply with legal obligations, and resolve disputes.

6.2 Customers may request deletion of their information by contacting support@avoqs.com, subject to legal and contractual requirements.

7. Customer Rights

7.1 Customers have the right to access, update, or correct personal information stored with Avoqs.

7.2 Customers may opt out of marketing communications at any time by using the unsubscribe link or contacting support@avoqs.com.

7.3 Requests for data portability or account deletion will be honored in accordance with applicable laws.

8. International Customers

8.1 If you access the Website from outside Sri Lanka, your information may be transferred to and processed in Sri Lanka or other jurisdictions with different data protection laws.

8.2 By using the Website, you consent to such transfers and processing.

9. Children’s Privacy

9.1 The Website is not directed toward individuals under the age of eighteen (18).

9.2 We do not knowingly collect personal information from minors. If such data is inadvertently collected, it will be deleted promptly upon discovery.

10. Changes to This Policy

10.1 Avoqs reserves the right to modify this Policy at any time. Updates will be posted on the Website with a revised effective date.

10.2 Continued use of the Website after updates constitutes acceptance of the revised Policy.

11. Contact Information

11.1 For questions or concerns regarding this Policy, Customers may contact us at support@avoqs.com.

12. Governing Law

12.1 This Policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka, and disputes shall be subject to the exclusive jurisdiction of Sri Lankan courts.

13. Contact Information

If you have questions about these Terms, contact us at:

Email: info@amezcloud.com

Phone: +94 (77) 759 9590

Address:Kandy, Sri Lanka, 288A Katugastota Road, Kandy 20000